| 1.
What is Anger? |
|
To identify anger and identify how anger
interferes with productive human interactions. |
| 2.
Your Body's Response to Anger |
|
To understand the physical reactions
in your body when you experience anger. |
| 3.
The Power Loop |
|
To use the Power Loop model to understand
that the only thing you can control is your own behavior. |
| 4.
The Foundation of Personal Power is Choice |
|
To understand there are always 500 choices
in every situation. |
| 5.
The Steps from Choice to Personal Power |
|
To understand that your actions, rather
than fate, circumstances, or luck, determine the quality of your life. |
| 6.
The Personal Power Code |
|
To understand exercising personal power
means making choices based on maintaining dignity and respect for
yourself and others. |
| 7.
The Benefits of Using the Personal Power Code |
|
To use powerful statements that indicate
ownership of your actions. |
| 8.
The Personal Power Formula |
|
To understand that it is not the event,
but your response to the event, that determines what you get in life. |
| 9.
How to Choose What You Get in Life |
|
To understand how the self-talk, feelings,
and actions you choose determine what you get in life. |
| 10.
Anger is a Powerless Choice |
|
To understand that when you choose anger,
you always become powerless. |
| 11.
Feelings that Lead to Anger |
|
To understand the progression of feelings
that lead to anger. |
| 12.
Five Characteristics of Powerful People |
|
To understand how the feelings leading
up to anger prevent you from exercising personal power. |
| 13.
Identifying the Issue Under Anger |
|
To differentiate the underlying issue
from the incident which sparked an instance of anger. |
| 14.
Responses to Anger |
|
To differentiate responses to anger
that are negative and powerless and positive and powerful. |
| 15.
How You Turn Caring into Anger |
|
To identify the response to invitations
that lead to anger. |
| 16.
Outlook Determines Your Response to Invitations |
|
To understand how your outlook determines
whether you accept or reject an invitation to become angry. |
| 17.
Real and Supposed Invitations to Become Angry |
|
To identify those invitations to become
angry are real, intended to harm, and those which are supposed, having
no intent to harm. |
| 18.
Invitations You Send Yourself to Become Angry |
|
To become aware of how you give yourself
invitations to become angry. |
| 19.
Invitations You Send Others to Become Angry |
|
To become aware of what you do that
invites others to become angry. |
| 20.
Empathy – A Mark of Personal Power |
|
To understand empathy is a manifestation
of personal power. |
| 21.
Empathy – How it Helps Avoid Anger |
|
To understand how empathy empowers you
to avoid becoming angry. |
| 22.
Empathy – Applying It In Your Own Life |
|
To use empathy to understand the other
person's perspective in instances of personal anger. |
| 23.
Breaking
Anger's Control This requires Adobe
Reader |
|
To understand how to break anger's control
and escape its hold over your life. |
| 24.
Avoid the Anger Volcano |
|
To understand how to stop moving into
anger once you have moved out of caring. |
| 25.
Buy Time |
|
To understand how to stop anger and
de-escalate a confrontation by taking time to step back. |
| 26.
Regain Power and Control |
|
To understand how to use the time you
bought to regain power and control of yourself. |
| 27.
Reject the Invitation to Become Angry – Part One |
|
To practice using four steps to reject
invitations to become angry. |
| 28.
Reject the Invitation to Become Angry – Part Two |
|
To apply the four steps of rejecting
an invitation to become angry using role playing situations. |
| 29.
Victim of Circumstances or Master of Yourself |
|
To identify what victim thinking is
and how it perpetrates anger and powerlessness. |
| 30.
Prepare for Conflict Resolution |
|
To understand how to prepare for successful
conflict resolution negotiation. |
| 31.
Explain Your View of the Problem |
|
To explain your side of a conflict in
a way that reduces hostility and helps the other person hear your side
of the story. |
| 32.
Listen to Understand the Other Person's Perspective |
|
To understand how listening promotes
the open dialogue necessary for successful conflict resolution. |
| 33.
Let the Other Person Know You Understand |
|
To recognize the value of letting the
other person know you understand his side. |
| 34.
Negotiate to Win-Win |
|
To understand the steps that promote
reaching a solution in which both parties are satisfied. |
| 35.
Conflict Resolution – Handling the Pitfalls |
|
To develop techniques to overcome four
common conflict resolution pitfalls and keep the process on track. |
| 36.
Conflict Resolution Role-Plays – Part One |
|
To practice the conflict resolution
process. |
| 37.
Conflict Resolution Role-Plays – Part Two |
|
To practice the skill of negotiating
to a win-win resolution. |
| 38.
Healthy Relationships – Part One |
|
To understand anger's effect on relationships. |
| 39.
Healthy Relationships – Part Two |
|
To understand the attributes that build
and maintain a healthy relationship. |
| 40.
Personal Application of Course Principles |
|
To reflect on the personal relevance
of the principles and skills presented in the course. |
| Wrap-Up
– The Gift |
|
To reflect on how the content of this
course has had a positive, personal impact. |
| References |
| Acknowledgments |
| Materials
and Services |
| Order
Form |